UK DELIVERY
Carrier - Royal Mail Tracked 48
Delivery Time - 2-3 Working Days
Cost - £3.35
OR...
Carrier - EVRI standard
Delivery Time - 2-4 Working Days
Cost - £2.99
Signed for cost - £3.59
Carrier - EVRI
NEXT DAY Delivery - 1 working day (order by 10.30am)
Cost - £2.99
Signed for cost - £3.68
EUROPE DELIVERY
Carrier - Royal Mail International
Delivery Time - 3-5 working days
Cost - £5.75
REST OF THE WORLD DELIVERY
Carrier - Royal Mail International Standard
Delivery Time - 7-10 Working Days
Cost - £6.75
Royal Mail International Tracked
Delivery Time 4-6 Working Days
Cost - £11.25
Orders are dispatched, Monday- Sunday. We can sometimes take 1-2 working days to ship your goodies out in busy times.
Please note these are the delivery times that Royal Mail/Evri advises however we are not responsible for external factors that may effect this. The number of days refers to working days Monday-Friday.
We are also not responsible for additional charges incurred from international taxes.
RETURNS
Due to the nature of our products and most importantly for hygiene purposes we DO NOT offer refunds/exchanges on items simply unwanted/change of mind that has been used and opened. If you receive an item which is faulty you must notify us within 7 days of receiving your purchase. It must be returned within 14 days applied from the day in which you received your goods. Once we have inspected the item and approve it is faulty we will exchange this for you.
We are not responsible for any damage or theft after your parcel has left the post office. If you have any concerns regarding damage to a product, please contact us and we will create a case with Royal Mail and do our best to find a solution.
We always recommend returning your items via a recorded service as we unfortunately can't be held responsible for any items that do not reach us. Original shipping charges are non-refundable.
Items must be returned in their original packaging and cannot be opened.
REFUNDS (if applicable)
Refunds are handled on a case by case basis and will only be carried out on items which are faulty and this has been confirmed after inspection. We reserve the right to decline a refund or exchange for items we deem as 'non-faulty.' Items could be deemed as 'non-faulty' if they are faulty due to something done once in possession of customer and not a manufacturing fault. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
LATE OR MISSING REFUNDS (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of the above and you still have not received your refund yet, please contact us at hiya@lillywhitecosmetics.co.uk
EXCHANGES (if applicable)
We only replace items if they are defective. If you need to exchange it for the same item, send us an email at hiya@lillywhitecosmetics.co.uk and we will advise where to send your item back to.
Free UK Delivery
